Compassion

Our clients are our reason for being and as such each client will always be provided with the highest quality care. Our clients and their family & friends will be encouraged to take an active role in the initial planning of care by way of an initial needs assessment, this will form the basis of the clients care plan.

Participation

Our clients and their family & friends will be encouraged to take an active role in the initial planning of care by way of an initial needs assessment, this will form the basis of the clients care plan. The care plan produced will be actively reviewed and monitored at regular intervals in order to continue this useful dialogue and make any necessary adjustments to the care provision. It is paramount that the care provided always meets the clients needs.

Communication

We will consult, inform and actively encourage feedback on the quality of service provided in an atmosphere which is open and non-judgmental. This feedback will be used to enhance wherever possible the care experience for our clients.

Excellence

Our ultimate aim is to continually provide a superior, flexible and personalised home care service to best fit individuals needs. Every effort will be made to match each client to a key worker, this care worker should then ideally attend at least 70% of that particular clients visits to encourage continuity of care.